Shipping & Returns

Returns Policy

Due to health safety concerns, food items are not returnable.  If you did not receive what you ordered, please contact or call the store at 716-668-1385 and we will correct the situation as quickly as possible.


We're sorry...due to weather conditions beyond our control we are unable to guarantee against heat and humidity damage during shipping.  You must judge for yourself whether local conditions are conducive for shipping chocolates.  We do not ship with ice packs, and trucks are not refrigerated. We recommend choosing USPS for fastest and most economical service.

We do not recommend  shipping large hollow moulded chocolates as they are  fragile and easily break while in transit.