Shipping & Returns

Returns Policy

Due to health safety concerns, food items are not returnable.  If you did not receive what you ordered, please contact Michael Wahl or 716.668.1385 x11 and we will correct the situation as quickly as possible.


We're sorry...due to weather conditions beyond our control we are unable to guarantee against heat and humidity damage during shipping.  You must judge for yourself whether local conditions are conducive for shipping chocolates.  We do not ship with ice packs, and trucks are not refrigerated.

We recommend choosing USPS for fastest and most economical service.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

We do not recommend  shipping hollow moulded chocolates since they can be fragile.